Privacy Policy

1. The Information We Collect

We only collect personal information that is reasonably necessary to provide our automotive services, maintain business records, and communicate with you. This is limited to:

• Identity & Contact Data: First name, last name, and email address.
• Vehicle Data: Car registration number.
• Technical Data: IP address, browser type, and website interaction data (collected automatically).

2. How We Collect Your Information

We collect your information in two ways:

• Directly from you: When you fill out a contact, booking, or enquiry form on our website, or when you provide your details to us in-person, over the phone, or via email.
• Automatically: Through tracking technologies when you browse our website.

Our website does not collect, process, or store credit card details, bank account information, or transaction deposits.

3. Third-Party Payment Processing (Xero)

All financial transactions and invoice payments are processed externally. When you make a payment, you are directed to a secure payment platform hosted by Xero.

• We do not view or store your financial credentials.
• Your payment data is handled entirely by Xero in accordance with their own privacy and security protocols.

4. Website Analytics and Cookies

We use cookies, web beacons, and Google Analytics to monitor and analyse traffic on our website.

• What are cookies? Cookies are small text files placed on your device to help our website remember your preferences and recognize your browser.
• Google Analytics: This tool collects de-identified, aggregated data regarding how visitors arrive at and interact with our website (e.g., pages viewed, time spent on site). Google Analytics may collect your IP address, but this data is anonymized and does not directly identify you to us.
• Managing Cookies: You can choose to reject or block cookies by adjusting your internet browser settings. However, doing so may affect your user experience on our website.

5. Data Storage and CRM (MechanicDesk)

Your personal information, vehicle registration data, and communication history are stored securely within MechanicDesk, our specialized automotive Customer Relationship Management (CRM) platform.

• Your data is hosted securely in accordance with industry-standard digital security and data protection protocols.
• We retain this information only for as long as necessary to manage your vehicle servicing history and fulfill our legal and business requirements.

6. How We Use Your Information (Internal Marketing)

We use the information held in MechanicDesk to manage your customer profile and look after your vehicle. Specifically, we use your name, email, and registration to:

• Send service reminders, registration notices, and booking updates.
• Send internal marketing communications, special workshop offers, or seasonal promotions.

We do not sell, rent, or trade your personal information to third-party marketing companies. All marketing is conducted strictly by us, internally.

7. Opting Out of Marketing

You have the right to opt out of receiving marketing or service reminder emails from us at any time. You can do this by:

• Clicking the "unsubscribe" link at the bottom of any email we send.
• Contacting our workshop directly and requesting that your profile in MechanicDesk be updated to opt out.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to ask that we correct any inaccuracies (such as an updated email or a new car registration).

9. Contact Us

If you have any questions about this Privacy Policy or wish to lodge a privacy complaint, please contact us at:

• Business Name: NQ Springs
• Email: info@nqsprings.com.au
• Phone: 07 4774 8859